Before You Order
Checking a CatchON TV Subscription Before You Buy
If you are researching whether CatchON TV is right for you, check who handles your order, what your plan includes, and how you will get help. This guide explains purchases through catchóntv.com.
Check the domain, plan, and payment details
- Check the address bar when visiting catchóntv.com. Save the page where you placed your order so you can return to the same storefront.
- Compare the subscription term, total price, and number of simultaneous connections on the plans page.
- Check the selected amount again on the payment page and keep the order reference and payment confirmation.
- Read the refund policy before paying. Contact support about any condition you do not understand.
Confirm the device and channels you need
Review the published channel list and ask about essential channels or events before ordering. Availability and picture quality can change. Device compatibility also depends on the model, operating system, and player, so use the CatchON TV help guides to choose the setup instructions that fit your device.
Know what happens after checkout
Follow the payment confirmation page to contact support with your order reference. The team checks the order and provides the login details for activation. Keep those details private. If you have paid but have not received a response, use the contact page with your existing order reference before placing another order.
Renewing an existing account
Check which storefront handled your original purchase and whether the existing account can be renewed. Read the CatchON TV renewal guide and contact support before buying if you want to keep the same login. A new order should not be assumed to extend an existing account.
Get answers before committing
A useful purchase decision starts with clear answers about the plan, device, activation process, and refund conditions. Send your questions through the support links on this site. For existing orders, include the order reference and a description of the issue; never post your password or payment-card details in a public review.