Ordering & activation
Your CatchON TV subscription, step by step
Choose the right plan, keep the payment receipt, and follow the activation hand-off. Here is what to expect when ordering from catchóntv.com.
1. Check the setup before selecting a term
Confirm the device model and player you will use. Ask about current availability if a specific channel or event is the reason for subscribing. The channel list is a dated snapshot, and player compatibility is not the same across every television.
Count simultaneous streams separately from devices you own. A living-room TV and a tablet playing together need two connections; switching between them without overlap needs one. Confirm any account or location restrictions with support.
2. Compare the total amount
Select the term and connection count on the pricing page. Prices are full-term USD totals. The monthly equivalent helps compare plans, but it is not a monthly billing offer.
Read the subscription and refund terms before opening checkout. If you are extending an existing account, ask support to confirm the correct renewal process first.
3. Review checkout and save your receipt
Plan buttons lead to the hosted payment page for the selected combination. Check the amount and selected term before paying. Keep the order reference and receipt in case the team needs to match your payment.
Avoid paying a second time while waiting for activation. Contact support with the first receipt reference instead. A payment confirmation and a working streaming login are separate parts of the process.
4. Follow the activation hand-off
After payment, follow the WhatsApp step shown by the site or use the contact page to reach the team. Send the order reference and your device model so the supplied setup instructions match the screen you will use.
Enter the activation details into the intended player and test one device. If a login screen asks for different fields from those supplied, stop and ask which format to use. Do not enter a receipt number as an app activation code unless the instructions explicitly say to do so.
Already have an account?
Identify the seller on your previous receipt and confirm the account to extend. Similar domain names can have different order systems. Keep the existing account information until the team confirms whether it will remain the same.