Android & Google TV
CatchON TV on Android TV and Google TV
Check the exact television or streaming-box model, its operating system, and the player you want to use. Android-based devices are not all interchangeable.
Check the app before installing
A phone app can behave differently with a television remote. Review support for your device type and software version, and check available storage before installing or updating a player.
Use the app store available on your device when the selected player is listed there. For the CatchON TV APK, follow the linked app instructions and confirm the model with support. Downloading an APK does not activate a streaming account.
Activate and test a single device
Treat playlist URLs and account passwords as private. When asking for help with an error, show the field labels and error text while hiding the values. A correctly installed app can still fail to log in if the account has not been activated or has expired.
- Keep the order receipt and confirm activation with support.
- Match your supplied account details to the player’s login method.
- Load the account and test one channel before adjusting settings.
- Check the program-guide timezone if the schedule looks offset.
Check performance without losing your setup
Close unused apps and compare playback on another channel. If other streaming apps also fail, investigate the device’s network connection. If only a single feed fails, record its name and the time.
Avoid clearing app data as the first response. It can remove credentials, preferences and favorites. If support asks you to reinstall, save the required details first and confirm which player should be installed.